Shipping and Delivery

SHIPPING POLICY

1. Shipping Time

Orders are prepared and shipped within 1-5 business days after payment confirmation.
For custom-made products, this timeframe may vary depending on the production process.

2. Shipping Company and Delivery Time

Orders are shipped via our contracted courier company.
Deliveries within Turkey are typically completed within 1-5 business days after the order is shipped.
Our company cannot be held responsible for delays caused by the shipping company.

3. Shipping Fees

Depending on the terms and conditions of the campaign, the shipping cost may be borne by the customer or may be offered free of charge .
Shipping costs incurred during return and exchange processes are the responsibility of the customer .

4. Obligation to Inspect During Delivery

When receiving your order, the shipping package should be checked for damage, opening, or deformation .
Packages found to be damaged should not be accepted without a damage report being filed in the presence of the delivery person .
The customer is responsible for damaged packages received without a damage report being filed.

5. Incorrect Addresses and Undeliverable Shipments

The customer is responsible for ensuring the accuracy of the address information entered during the ordering process.
Additional shipping costs incurred due to undeliverable shipments because of incorrect or incomplete addresses will be borne by the customer.

6. Return Shipments

Products to be returned must be sent after receiving approval from our company.
Return shipments sent without prior approval may not be accepted.
The customer is solely responsible for all aspects of the return process, from the moment the product reaches our company until it is returned.

7. Force Majeure

Delivery times may be extended due to natural disasters, public holidays, strikes, technical malfunctions, or extraordinary circumstances caused by shipping companies.
Our company cannot be held responsible for such delays.