FAQ

Our products are designed by the Venta Jewelry team and carefully crafted with specially selected diamonds. Furthermore, we can personalize the products you see on our website according to your specific specifications.

We place great importance on the highest quality in our jewelry. Our primary material is gold. We also carefully select diamonds and gemstones. Diamonds are meticulously chosen based on criteria such as cut, carat, color, and clarity. Our jewelry is custom-made with expert craftsmanship and detailed handwork. Therefore, our jewelry is of high quality and retains its beauty for many years.

Our jewelry collections feature many different diamond cuts. These cuts include round cut, princess cut, emerald cut, marquise cut, oval cut, pearl cut, and many more. Each cut offers a different aesthetic and brilliance. Our customers can choose the one that best suits their taste and style. It is always possible to obtain more information and guidance on diamond cuts.

The diamonds used in our products are generally certified by internationally recognized gemological laboratories. These certifications detail the quality and characteristics of the diamond. For example, we may use certifications issued by laboratories such as GIA, IGI, HRD Antwerp, or JTR | Jewellery Technology Research. These documents provide information about the diamond's cut, carat, color, clarity, and other characteristics.

Customer satisfaction is our priority, and our return and exchange policy is designed to ensure that. If you experience a problem with our products or are not satisfied with your purchase, you have the option to return or exchange them. Please contact us for detailed information about the return and exchange process.

Yes, we can create custom-designed jewelry. We produce unique and original pieces that reflect our clients' personal tastes and desires. All details, such as diamond cut, carat, stone color, and design, can be customized. At Venta Jewelry, we are here to turn your dreams into reality.

We use only gold in our jewelry collections. We can also create custom orders to reflect your personal preferences.

It's important to clean your jewelry regularly. You can clean it using warm soapy water and a soft brush. Keep your jewelry away from moisture and chemicals. Avoid contact with chemical products such as perfume, lotion, or hairspray.

For the rings you have ordered (except for eternity rings), your ring size can be changed at any time by the Venta team, and your ring will not be deformed in any way. This process takes approximately 2 hours.

Diamond carat refers to the weight of the diamond (1 carat = 0.2 grams). Diamond color grade is rated from "D" (colorless) to "Z" (rich yellow). Diamond clarity refers to the presence or absence of flaws in the diamond. We can help you choose the best diamond, taking your specific requirements and budget into consideration.

The delivery time for custom-designed or personalized orders may vary depending on the complexity of the project and the specific requirements. Please contact us for an estimated delivery time and process for your custom order.

You can have a letter, inscription, date, or similar message added to the inside of your ring free of charge. Your product will be sent to you in a carefully prepared Venta box.

Your orders are shipped free of charge and insured via Yurtiçi Kargo. You will be notified with a tracking number. Your order is under Venta Jewelry's guarantee until it is delivered to you.

Our after-sales support and warranty services include maintenance, repair, and servicing of your jewelry. All our products are covered by a 1-year free maintenance and cleaning warranty.

The photos on our website reflect the actual products in our store. If the product you receive is not as you expected, you can return it without any problems.