The products available at our company are from the Venta Jewelry team. It is designed by [designer/organization name]. Diamonds are carefully selected by our experts according to their characteristics.
We can manufacture all the products you see on our website according to your desired specifications.
Is the product the same as in the photo?
The product photos used on our website are prepared by our team.
The product you ordered will be delivered to you exactly as shown in the image.
Does the product have the same specifications?
Since your order is custom-made, the weight of the item may vary after handcrafting (finger size, polishing, edging, etc.). The carat, color, and clarity will remain unchanged upon arrival. Information regarding any changes to the product specifications will be provided by an authorized representative.
How can I find out my ring size?
You can find out your ring size from your jeweler. If your order is a gift and you don't know your ring size, we recommend ordering a standard size. After you complete your purchase and present your gift, for rings you ordered (excluding full-circle rings), Venta's team can resize your ring size free of charge at any time, and your ring will not be deformed in any way. The ring is shipped one day after it reaches us.
The specifications (number of stones, carat, weight) of full-circle rings vary depending on finger size. Since resizing the ring is impossible if the measurement is not accurate, a precise finger measurement is required.
Is there a warranty? How long does it last?
All products you purchase are covered by a lifetime maintenance guarantee under Venta Jewelry's assurance.
The product warranty is voided if there is any intervention by different companies.
Where is the product being shipped from?
Your order is shipped insured from our store in Istanbul, and the tracking number will be shared with you. Venta Pırlanta remains responsible for the product until it is received by you.
How will my product arrive?
Your order will be shipped in an elegant box containing a personalized Venta Jewelry Certificate and a gift note, via free and insured shipping.
You can have any text you want (date, letters, font, etc.) printed inside the product free of charge.
When will the product arrive?
After you complete your purchase, our teams will check the stock status of your order. If the product is in stock, it will be shipped to you free of charge on the same day. Orders that are not in stock will be produced and shipped to you within 3-5 business days.
*Production time may vary for custom designs.
How can I pay for the product?
You can complete your purchases on our website using credit card or bank transfer.
You can contact our representative for support.
What if I don't like it?
The product you wish to exchange will be inspected by our experts, and if deemed suitable for exchange, it can be exchanged for any product you prefer without any financial loss.